CoreSolve in plain language
What can you do with this product?
CoreSolve helps operations teams understand incidents, review changes, quantify impact, connect enterprise tools, plan isolated worker capacity and prove that every step is controlled. Start with a live workflow; expand only when the customer's evidence and governance are ready.
Available now
Nine client outcomes you can demonstrate live.
Each card tells you who it is for, what the customer provides and what CoreSolve returns.
01Production live
Experience the complete incident journey
Buyer · Service desk · Operations leader- Customer provides
- Incidents, KB articles, assignment context, questions, agent prompts and feedback
- CoreSolve returns
- A resolved incident with improved knowledge, grounded AI responses, usage evidence and a reusable agent
- Why it matters
- Let the client operate CoreSolve themselves instead of watching a static product presentation.
Start the client walkthrough →02Production live
Understand an incident
Service desk · SRE · Operations- Customer provides
- Symptoms, affected service, severity and recent change
- CoreSolve returns
- Risk, likely focus areas, evidence checks and safe next actions
- Why it matters
- Create a consistent, defensible investigation starting point in minutes.
Analyze an incident →03Production live
Review a risky change
Change manager · Platform team · Approver- Customer provides
- Change scope, blast radius, rollback readiness and test evidence
- CoreSolve returns
- Risk score, approval recommendation, missing controls and abort conditions
- Why it matters
- Make pre-production reviews clearer and less dependent on tribal knowledge.
Review a change →04Production live
Estimate business impact
Operations leader · Service owner · Executive sponsor- Customer provides
- Affected users, duration, response effort, revenue and productivity assumptions
- CoreSolve returns
- Transparent exposure model and a faster-recovery value scenario
- Why it matters
- Translate operational reliability into a client-ready business conversation.
Model impact →05Production live
Connect operational services
Cloud platform · ITSM · Observability owner- Customer provides
- Provider, environment, safe auth mode and access boundary
- CoreSolve returns
- Server-side reachability status, lifecycle state and validation evidence
- Why it matters
- Prove that a provider path is ready before credentials or write access are activated.
Explore integrations →06Production live
Plan secure worker capacity
Cloud owner · Infrastructure lead · Procurement- Customer provides
- Deployment target, ownership model, standard size, network path and business purpose
- CoreSolve returns
- Transparent estimate plus identity, payment, approval and provisioning gates
- Why it matters
- Agree the commercial and security boundary before a card is charged or a VM is created.
Build an infrastructure estimate →07Production live
Design an Azure customer environment
Azure platform · Security · Application owner- Customer provides
- Docker/RHEL or AKS topology, federation, artifact, database, LLM, Entra and ServiceNow scope
- CoreSolve returns
- Immutable SHA-256 blueprint, seven execution gates, Terraform and customer activation runbook
- Why it matters
- Turn a complex customer handoff into one inspectable contract without collecting raw secrets.
Open Deployment Studio →08Production live
Operate a secure customer workspace
Customer admin · Security · Delivery lead- Customer provides
- Members, roles, invitations, plan and operating boundaries
- CoreSolve returns
- Tenant isolation, database-enforced permissions, limits and audit history
- Why it matters
- Give each client a governed SaaS environment rather than a shared demonstration account.
Review workspace →09Production live
Prove evaluation readiness
Buyer · Audit · Program sponsor- Customer provides
- Live workspace adoption, connection and evidence state
- CoreSolve returns
- Readiness score, guided next steps and a portable JSON evidence report
- Why it matters
- Show exactly what is active, incomplete and ready for the next pilot stage.
Open command center →✓Simple to start
Guided forms, realistic examples and plain-language outputs.
Useful to the customer
Every workflow ends with an outcome, business meaning and next action.
Safe by default
No credentials in prompts, no silent writes and explicit approval boundaries.
Reliable under failure
AI workflows fall back to deterministic analysis instead of disappearing.
Provable
Completed runs are tenant-scoped, addressable and represented in the audit trail.
Commercially governable
Roles, monthly allowances, history and provider capacity follow the workspace plan.
Controlled expansion
What clients can activate next.
These are governed activation paths, not claims that customer production writes are enabled today.
01Governed action execution
Activate approved production remediations with rollback, idempotency and execution receipts.
Live provider data ingestion
Bring incident, telemetry, change and knowledge evidence into the investigation graph.
Customer-specific agents
Promote specialized agents only after tool, policy and evaluation gates are satisfied.
Value realization ledger
Replace modeled assumptions with observed MTTR, operator-time and automation-quality evidence.
Recommended client demoLet the client complete the journey themselves.
Create an incident, attach knowledge, ask Incident AI, resolve the record, inspect usage and configure an assignment-group agent in the Client Experience Lab.